Frequently Asked Questions

Have a look at some of the most common questions we have received from our customers. If you cannot find the answers you are looking for, please contact us and we will do our best to answer any queries or concerns.

Shipping Policy

Shipping within the continental United States is free with USPS, UPS or FedEx.

For pieces in the Original Eve Shop that are made to order, Please allow 3-4 weeks for creation and shipping.

For international shipping, please contact eve@originaleve.com for specific requests. Items will be shipped using FedEx International Economy®.

 

*Please note: Items that have been shipped internationally are not eligible for exchange or return

Payment Policy

For orders through the Original Eve online store, credit card payment is safely accepted via PayPal and Square.

 

Custom Orders and consultations will be invoiced individually. Payment is accepted via credit card payment using PayPal and Square, as well as via wire transfer. A 50% deposit on the final estimated cost of the design is required to begin the design process. There is a 3.5% fee for credit card payment on all custom order invoices.

Return/Exchange Policy

To be eligible for a return or exchange, items must be in original, salable condition and packaging.

 

Items may be returned within two weeks of delivery for a full refund, less shipping. After two weeks have passed, the item can be exchanged for site credit if returned within 30 days of receipt. The return/exchange policy begins the day the package is delivered.

 

Custom designs and store items that have been altered/customized are not eligible for return or exchange. Items that were made-to-order with unique elements, such as engravings, additional or custom selected gemstones, or in alternative materials, are final sale.

 

Items that have been shipped internationally are not eligible for exchange or return

How does the custom design process work?

We have a Four Step Design process:

1. Consultation

2. Stone Selection

3. Design Collaboration

4. Creation

5. Delivery

Read details about the process HERE

 

Contact us HERE to start the process!

Let's work together to make something wonderful!

Can I customize items from the online shop?

Yes! Because every item is made individually, pieces can be customized with inscriptions, variations in material, additional gemstones, and size.

 

We are happy to work with you to make your ideas come to life! Please contact us for more information.

 

Additional fees may apply.

*Please note: Customized items are not eligible for return/exchange*

Would you redesign jewelry that I already own?

We work with clients to redesign heirlooms on a case-by-case basis.

 

Tell us what you have and let's discuss what you'd like it to be. We are happy to work with you for a jewelry redesign that reflects your style and the importance of your jewelry heirloom. Heirloom redesigns start at $1500.

Contact us to book a consultation to discuss your piece.

I already have a diamond/gemstone. Will you design using my stone?

We are happy to design a piece around a diamond or gemstone you already own. We will work with you to turn your diamond into something that makes you smile every time you put it on!

 

Please Contact Us to get the process started.

Do you do jewelry repair?

We are happy to work with experts to repair the jewelry you have to make sure it lasts a lifetime on a case-by-case basis. Common repairs include:

- Replacing diamonds and gemstones

- Resetting loose stones

- Resizing Rings

- Polishing

- Cleaning

 

Please Contact Us to get the process started.

Do you source gemstones?

Yes! You may have a mounting that needs a new stone or perhaps a piece of jewelry that needs a tune up or upgrade... Let us help! We are happy to use our expertise and contacts to find you the perfect diamond or gemstone.

 

Eve is a G.G., which is short for both "Graduate Gemologist" and "Gem Geek"! She is actively involved in the jewelry industry and will happily find you a loose diamond or gemstone that fits your needs.

 

Contact Us to book a consultation. 

How do I care for my jewelry?

Jewelry requires specific care depending on the materials, condition, and construction of the piece. Here are a few general tips for care:

  • Store your jewelry so pieces do not touch each other. Stones and metal can become abraded if they rub against one another.

  • To quickly clean stones, use a lint-free polishing cloth to safely remove fingerprints and oil.

  • If you notice that your jewelry needs a more in-depth cleaning, use warm soapy water or jewelry cleaner and a soft bristled toothbrush to gently rub the item. Be sure to clean your jewelry over a closed sink drain to prevent any mishaps!

  • Certain gemstones, such as Emeralds, Opals, and Pearls, should not be cleaned using jewelry cleaner, ultrasonic cleaners, or steam cleaners. Please Contact Us if you want to learn more about safe cleaning practices for your specific piece.

  • Check the security of your stones regularly, especially if the piece incurs impact or trauma. A great way to check the security of the stone is to hold the item to you ear and tap the item gently. If the item rattles like a loose lightbulb, your stone is loose!

If you notice your stone is loose or an item is damaged, please take the item off and Contact Us as soon as possible for a fix!

How "Green" are Original Eve's Products?

With inspiration derived from landscapes located around the world, sustainability and care for the environment is taken to heart at Original Eve Designs. 

 

Eve makes every effort to preserve the natural landscapes that inspire the Original Eve Collections by following responsible practices.

 

Original Eve's metal is recycled, diamonds are purchased from responsible sources using post-consumer recycled diamonds and gemstones of ethical and traceable origin wherever possible, and producing items in partnership with other small businesses and family-run operations.

Subscribe to Our Monthly Newsletter

Fine Jewelry Made in New York, NY

© 2016 by Original Eve